Freelance Product Ops Lead M/F/Mx

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency.

Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way.

With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.

Learn more about how we use AI in our everyday work .

About the role

Trustpair is looking for a Product Ops Lead to join our Product team on a freelance basis, 3 days per week , for the next few months.

This is a high-leverage role for someone who knows how to bring structure, clarity, and momentum to a growing Product organization. You’ll work closely with Product leadership and cross-functional stakeholders to strengthen how the team operates, scales, and delivers impact. The role sits at the intersection of product operations, cross-functional execution, and AI-enabled ways of working. It is designed as a part-time freelance mission for the coming months, with the possibility of evolving later if the model proves effective and scalable.

This position is open to freelancers based in France . The current setup is part-time (3 days/week) for 4–6 months .

What you'll do:

• Own and improve the operating cadence of the Product organization

• Bring visibility, structure, and follow-through to priorities, goals, and progress

• Strengthen Product rituals, planning, and team-wide coordination

• Improve the quality and consistency of cross-functional collaboration

• Help Product leadership prepare clear, high-value updates for key stakeholders

• Structure and improve feedback loops from customer-facing and internal teams

• Drive better operational hygiene across product processes and tools

• Support the team in scaling smarter, more efficient ways of working

• Identify and implement AI-enabled opportunities to improve product operations

• Act as a trusted partner to Product leadership on execution, communication, and operating effectiveness

What’s in it for you

• At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working

• A high-leverage role where you help build the operating system for Product at a scaling company

• Visible impact across Product and the broader organization

• The opportunity to shape how Product works, communicates, and scales

• A chance to drive meaningful AI transformation in day-to-day product ways of working

• A collaborative environment with close partnership across Product, Tech, and customer-facing teams

• Trustpair is in scaling phase with career opportunities in France and internationally

• Flexible remote policy

• A talented team with senior colleagues you can learn and work with

• Inclusive environment with cultural diversity and parity

Why join Trustpair? A list of our perks here !

Must-Haves

• 5+ years of experience in Product Operations, Product Management, Program Management, or a similar product-facing role in B2B SaaS

• Strong process and structure mindset

• Ability to bring clarity, rhythm, and accountability to team operations

• Excellent stakeholder management and communication skills

• Ability to influence without direct authority and align multiple teams

• Strong written communication and documentation skills

• Comfort working with data, defining success metrics, and measuring impact

• Tech-savvy approach and comfort working with tools such as Jira / Atlassian, Productboard, Notion, or equivalent

• Pragmatic, hands-on approach: able to move things forward quickly and iteratively

• Fluent English in a professional environment

Nice-to-Haves

• Experience in a fast-growing B2B SaaS or fintech environment

• Experience building or improving product team rituals, release processes, or feedback loops

• Experience working closely with Support, CS, Sales, and Engineering

• Exposure to AI-enabled workflows, experimentation, or process improvement

• French language skills

Recruitment Process

• First call with Céline, Chief People Officer (30 mins)

• Interview with Ben, Product Ops Manager (1 hour)

• Final interview with Driss, CPO (1 hour)
  

Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.